Das Geheimnis der Zuhörer – Der richtige Umgang mit Kundenfeedback

Kunden interagieren jeden Tag mit Ihrem Unternehmen. Sie rufen an, schreiben E-Mails, kaufen Produkte usw. All diese Kontaktpunkte und Informationen sind wichtig, aber die wenigsten Unternehmen schaffen es, diese Informationen aufzunehmen, zu analysieren und daraus sinnvolle Maßnahmen abzuleiten.

Häufig wird das Kundenfeedback auf Unternehmensseite rein defizitorientiert wahrgenommen. Basierend auf dem Kundenfeedback-Konzept von ServiceRating haben Dr. Franz Gresser und Karola Kremer einen Beitrag verfasst und zeigen das es auch anders geht.

Den gesamten Artikel können Sie in der emw.trends Ausgabe 6/19 nachlesen.

Whitepaper: „Mehr Geld durch mehr Kunde?“

Kundenorientierte Unternehmen sind erfolgreiche Unternehmen. Eine Überzeugung, die sich im Wirtschaftsleben in den letzten Jahren verstärkt durchsetzt. So hatten Sie vielleicht auch schon Kontakt zu einem Chief Customer Officer?

Doch ist dieser Trend mehr als ein Bauchgefühl? Bisher mangelte es an einer belastbaren Datenbasis, die den positiven Zusammenhang einer tief in der Organisation verankerten Kundenorientierung und der Finanzperformance von Unternehmen auch tatsächlich empirisch belegt. Prof. Dr. Dr. h.c. mult. Homburg und unsere Kooperationspartner liefern Ihnen nun neue Erkenntnisse zum Wirkungszusammenhang der Kundenorientierung auf die Umsatzrendite.

Lesen Sie dazu unser aktuelles Whitepaper

Kundenorientierung bei den besten B2C Unternehmen

Datum: 07.09.2018, 14:00 Uhr bis 15:00 Uhr
Referent: Dr. Franz Gresser, Geschäftsführer ServiceRating GmbH

In diesem Webinar möchten wir mit Ihnen gemeinsam einen Blick auf die Best-Practice-Lösungen der B2C Unternehmen werfen.

Die Teilnahme ist kostenlos und bequem vom Arbeitsplatz oder zu Hause möglich.
Leiten Sie unsere Einladung gerne auch an Kollegen weiter!

Hier gelangen Sie zur Anmeldung

Kundenorientierung bei den besten Versicherern

Datum: 14.09.2018, 11:00 Uhr bis 12:00 Uhr
Referent: Kai Riedel, Geschäftsführer, ServiceRating GmbH

In diesem Webinar möchten wir mit Ihnen gemeinsam einen Blick auf die Best-Practice-Lösungen der Versicherer werfen.

Die Teilnahme ist kostenlos und bequem vom Arbeitsplatz oder zu Hause möglich.
Leiten Sie unsere Einladung gerne auch an Kollegen weiter!

Hier gelangen Sie zur Anmeldung

Kundenorientierung bei den besten B2B Unternehmen

Datum: 21.09.2018, 14:00 Uhr
Referent: Christian Roeb, ServiceRating GmbH

In diesem Webinar möchten wir mit Ihnen gemeinsam einen Blick auf die Best-Practice-Lösungen der B2B Unternehmen werfen.

Die Teilnahme ist kostenlos und bequem vom Arbeitsplatz oder zu Hause möglich.
Leiten Sie unsere Einladung gerne auch an Kollegen weiter!

Hier gelangen Sie zur Anmeldung

Menschliche Intelligenz und Digitalisierung

Datum: 23.03.2018, 11:00 Uhr bis 12:00 Uhr
Referent: Dr. Franz Gresser, Geschäftsführer ServiceRating GmbH

In diesem Webinar möchten wir mit Ihnen gemeinsam einen Blick auf die technischen Systeme von heute und morgen und die veränderte Kundenbeziehung werfen.

Wie verändert die Digitalisierung die Kundenbeziehung?
Wie hängen technische Systeme und exzellenter Service zusammen?
Wie kann Kundenbegeisterung durch digitalen Service erreicht werden?

Die Teilnahme ist kostenlos und bequem vom Arbeitsplatz oder zu Hause möglich.
Leiten Sie unsere Einladung gerne auch an Kollegen weiter!

Hier gelangen Sie zur Anmeldung

Präsentation: „Digitalisierung der Kundenreise“

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Präsentation: „Kundenorientierung im Handel“

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Whitepaper: „Ist CEM das neue Marketing“

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</div>

</form>[/fusion_code]

Präsentation: „Durch Kundennähe erfolgreich – Worauf es bei Versicherern im Kundenservice ankommt“

[fusion_code]<script>
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<button type="submit" class="cr_button">Herunterladen</button>
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	<noscript><a href="http://www.cleverreach.de">www.CleverReach.de</a></noscript>
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</form>[/fusion_code]